Lets Connect Learning Clinic: Communications Crisis Prevention and Management

What is this Learning Clinic for?

Many Wikimedian affiliates face internal and/or external communication challenges. These can often escalate to a “crisis”, which puts pressure on affiliate staff or volunteers, as well as community members. In this Learning Clinic we will look at a case study in crisis prevention and management in order to share some practices and tips. 

What are the Learning outcomes?

– Participants will learn about the different approaches that can be taken to prevent and manage communication crisis through the experience of two Wikimedian affiliates and the use of a hypothetical study.

– Participants will be able to take away a list of tips to prevent and deal with communications crises. 

What do I need to prepare? 🧠

To make our session great, please take some time to familiarise yourself with this case study on communications crisis: 

1️⃣ Scenario: https://docs.google.com/presentation/d/1ld9ZlkPTUtpQVGcV1yhnKN11sE8u5UZ-9xOfNgi93qc/edit?usp=sharing 

You can also check out the session plan to know what to expect in the session and how you will participate: https://docs.google.com/document/d/1dHSmhPY75MSFwM2Bkh94SxvtLELOaz_sAe9Jx49tGv8/edit  👀